Return & Exchange
RETURN POLICY
Your satisfaction in our products is important to us, and we do our best to ensure your satisfaction.
We’re here to accommodate any returns that haven’t been opened, worn, and tampered with.
Please read the following return policy for further assistance.
Email us at HauteTress@gmail.com to start your return and we’ll be more than happy to provide any assistance.
The below products are ineligible for returns/exchanges:
- Human Hair Wigs
- Hairpieces, Hair Toppers, Bangs, and Ponytails
- Tape ins, Clip-ins, Weft Hair Extensions
- Discontinued and/or sale items
- We accept returns within (14) calendar days of the date of posted delivery. Or from the date of purchase if it was made in person.
- Items must be in it’s original packaging, sealed, and unused to qualify for a return. We can’t return or exchange any product that has been opened and/or tampered with. [1][2]*
- Human hair extensions, toppers and wigs are considered as hygienic products. For public safety and personal hygiene safety, we do not allow those items to be returned. We want to ensure the safety of everyone.
- To make a return, you must contact us at HauteTress@gmail.com and let us know your order number or invoice number. We’ll then provide a form with a RMA number along with detailed instructions and a return shipping address for the item to be mailed. No refunds will be issued if you did not contact us beforehand to obtain a RMA number.
- Even after obtaining a RMA number, the items to be returned must be postmarked within (10) calendar days of the date of posted delivery. Please email us back the RMA form along with photos of product(s) to be returned.
- If we receive a package without receiving back the RMA form and photos beforehand, your return/exchange will not be processed.
- Customers are responsible for any and all return shipping costs. We recommend mailing your items with a tracking option as we are not responsible for any lost returns.
- Before any refunds or exchanges are issued, we have to have received the products, inspect and confirm the returned products are from us and unopened, untampered with. The refund will be process within (3) business days after our inspection completion.
- Any refund processed will go back in the original form of payment. Depending on your financial institution, it could take up to (7) business days for the refund to reflect on your statement.
- If we receive any items that doesn’t meet our refund policy, the customer will be responsible for all costs for the item(s) to be shipped back to them.
EXCHANGE POLICY
Didn’t get the right length or want a different texture?
We’re here to accommodate any exchanges on products that haven’t been opened, worn, and tampered with.
Please read the following exchange policy for further assistance.
Email us at HauteTress@gmail.com to start your exchange and we’ll be more than happy to provide any assistance.
- We accept exchanges within (14) calendar days of the date of posted delivery. Or from the date of purchase if it was made in person.
- Items returned as an exchange will be set as a store credit towards the item(s) you want to exchange for. If there’s a balance remaining after applying the store credit, the balance must be resolved before the exchanged item is mail out.
- Items must be in it’s original packaging, sealed, and unused to qualify for a exchange. We can’t exchange any product that has been opened and/or tampered with. [1][2]
- Human hair extensions, toppers and wigs are considered as hygienic products. For public safety and personal hygiene safety, we do not allow those items to be returned or exchanged. We want to ensure the safety of everyone.
- To make an exchange, you must contact us at HauteTress@gmail.com and let us know your order number or invoice number. We’ll then provide a form with a RMA number along with detailed instructions and a return shipping address for the item to be mailed. No exchanges will be issued if you did not contact us beforehand to obtain a RMA number.
- Even after obtaining a RMA number, the items to be returned must be postmarked within (10) calendar days of the date of posted delivery. Please email us back the RMA form along with photos of the product(s) to be exchanged.
- If we receive a package without receiving back the RMA form and photos beforehand, your return/exchange will not be processed.
- You are responsible for any and all shipping costs for the exchange. We recommend mailing your items with a tracking option as we are not responsible for any lost returns.
- We will send your exchanged item(s) after we’ve received the returned products, inspect and confirm that the returned products are from us and are unopened, untampered with.
- If we receive any items that doesn’t meet our exchange policy, the customer will be responsible for all costs for the item(s) to be shipped back to them.
We stand behind the quality of our products. Many issues or concerns can often easily be remedied by implementing a simple care regimen of sulfate-free shampoo, conditioner and moisturizing oils. If you feel you’ve received a product that is truly defective and unusual, we want to hear from you.
[1]* Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair will be considered as tampered with, and can’t be returned or exchanged.
[2]* Removing of any seals will also be considered tampered with and also can’t be returned or exchanged.
