Processing Time

Orders of in-stock items are dispatched within 1-2 days. All shipments originate from our headquarters in Pasadena, California.

Pre Order Policy

For pre-orders, a 30% deposit is required, payable online or in-store. The processing time for pre-orders ranges between 10 business days to 2 months, depending on the product's complexity. For more information, please email us at HauteTress@gmail.com

In-Store Pick up: 

Customers can place orders online and pick them up at our Pasadena store. At the time of pickup, we'll require the original credit card used for the order and your signature for verification.

Signature Confirmation: 

For the security of our high-value products, we require DIRECT signature confirmation on all packages (for orders exceeding $100 USD) unless a signature waiver form has been completed. To request a signature waiver form, please email us at HauteTress@gmail.com

Free Shipping: 

We're pleased to offer complimentary shipping for orders above $150. This free shipping option typically delivers within 2-5 business days, depending on the destination. If you wish for faster delivery, shipping upgrades are available at checkout.